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Salesforce Jobs Become Less About Perks After Layoffs - Bloomberg

Benioff had another, more important insight, as well. At the time, most computer programs were sold like computers themselves—you buy it for a large upfront cost, set it up yourself and then use it until it breaks or you want something nicer. Benioff decided his customer relationship management software wouldn’t come on a CD. It would be hosted remotely, on the web: Clients wouldn’t buy the CRM software, they’d lease it. The user interface for the site came to Benioff in a dream. “I could see this app that looked like Amazon,” he says, “and it said ‘Contacts,’ ‘Accounts,’ ‘Opportunities,’ ‘Forecast Reports,’ as tabs. No one had ever built enterprise software quite like that before.”