Q. How do you strike the balance between those visitors seeking to simply view a piece of art and those looking for the added value that technology delivers to the experience? A. I think there is magic that happens when you are standing in a gallery with a piece of art. You connect with it, you commune with it, and it’s just you and the object. You might not need anything else, except the label telling you what it is. But there are times when you want an audio explanation or other kinds of background information. How was it made? What were the societal or political circumstances of its time? How does it fit into what was happening at the same time elsewhere? Technology can help answer some of those questions, via enhanced audio guides, video screens, mobile Web sites filled with rich, detailed backgrounds. Striking that balance and letting the visitor have options is key. - www.nytimes.com